We are developing and integrating technology into our practice for your benefit.

 

The provision of our healthcare services demands the highest level of customer service possible, and we are using technology to ensure we deliver.

 

We’ve reimagined what your experience at a physician’s office should look and feel like. We understand and appreciate that clients are customers. You are our clients. We are privileged to work with you, and we value your time.

  • Your appointments should start on time and end on time.
  • You should be able to email your clinician.
  • You should be able to complete any necessary forms online, well before you schedule an appointment.
  • You can provide your insurance information before scheduling an appointment, so that together you and your Care Coordinator could confirm your insurance benefits.
  • If you need to redress a medication refill, you can handle that online.

We have partnered with the world’s 4th largest software firm, Salesforce [NYSE: CRM] and a software development firm associated with our group, Happier Living, Inc. to provide you cutting edge technology to make it as easy as possible to interact with our group.

 

We’ve implemented a robust intelligent phone system, the likes of which are typically only used by Fortune 500 companies. Every phone call is recorded and logged to ensure you get the highest quality customer experience possible. Every voicemail is tracked. Every email message is translated into a case that your Care Coordinator receives and responds to.

 

Every request of every kind, from a simple question to prior authorizations, med refills to med record requests becomes a case that is tracked and worked until it’s adequately resolved. All of our prescriptions, even for controlled substances are sent in electronically. Never again worry about losing a prescription or the pharmacy not being able to read your doctor’s handwriting.

 

Your healthcare is THE most important service you will use. Isn’t it time that the customer service associated with your doctor’s office catch up to the 21st century?

 

Available to you today, you can immediately register for an appointment, electronically sign policies and a Care Coordinator will work with you to schedule your appointments. We were a pilot partner in its development and the first customer worldwide for HealthCloud, offered by Salesforce. To learn more about what our affiliated software development firm, Happier Living, Inc. is bringing to market in the coming months, check out the news.