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Talking therapy
What can I expect at my first appointment?

We take a therapy-first approach to health and wellbeing. Your 40-minute session will take place weekly and you’ll meet with a psychologist, medical professional, nurse practitioner, or licensed clinical social worker, depending on your needs. These sessions allow you to check in, discuss your goals, develop insight, and create an action plan.

Why telehealth?

Our mission is to give more people access to affordable, high-quality behavioral health care.We’re pioneers in telehealth, having adopted this approach in 2018, meaning our clients can access the support of a highly qualified therapist at a time and location convenient to them.

What does therapy involve?

Our expert psychologists, nurse practitioners, medical professionals, marriage and family therapists, and licensed clinical social workers are here to help you achieve your goals in life. Effective therapy involves planning what you hope to achieve in life, exploring the 'why' behind your choices, and changing perspectives. Weekly sessions with our mental health professionals, coupled with your ongoing effort, help you to make choices that allow you to live the life you truly want.

Why can’t I select a provider upfront?

At Happier Living, we believe that the connection between patient and therapist is key for a successful outcome. We take great care in selecting only the best clinicians and provide continuous coaching and development opportunities. We pair you with the best clinician based on your schedule and needs, but if at any time you don’t feel a connection, please feel free to log into the client portal and request another provider. We don’t take it personally - we just want to ensure that you have the best experience.

How often do I need to see a medical professional?

All of our clients start with weekly recurring appointments. Your clinician will use the first few weeks to get to know you, decide how frequently you need to meet and assess whether medication is necessary. Mental health is fluid and medication needs may change. Regular visits with your medical professional ensure that you’re receiving the best care possible and taking medication in as limited a fashion as possible.

How often do I need to see my therapist?

New patients are automatically scheduled to meet with their clinicians weekly. Our philosophy is just like a physical fitness routine - mental wellness is something that takes effort and focus. The purpose of your weekly sessions is to check in, discuss goals, develop self-awareness, and create a plan of action. Our clinicians spend time and care getting to know you so they can properly understand your needs.

What are your no-show and cancellation policies?

Once you schedule a session, this time is exclusively reserved for you, therefore we appreciate you starting and ending appointments punctually. If you miss more than 50% of the time reserved for your session, your clinician will no longer be available and you must reschedule the appointment. Your payment method on file will be charged the full amount for the time you reserved. 

To avoid charges, cancellations must be made at least 24 hours in advance. Cancellations made within 24 hours will result in the full appointment fee being charged to your payment method on file. To make life easier, we provide a patient portal that allows you to conveniently manage your appointments.

What is the P.E.R.Fi.C system?

The P.E.R.Fi.C. System was developed by our founder, Dr. Lawrence Genen . It acts as a powerful tool to enable you to set goals and track progress across the five most important areas of your life. The system looks at Physical Health, Emotional Health, Relationships, Financial Health, and Career and passion. You and your clinician will work together to assess the current state of each and assign it a grade from A to F. Defining what an ‘A-grade’ achievement would look like allows you to set goals and start making improvements to any areas of life you feel are lacking.

What do our clinicians do?
Nurse practitioners

A Psychiatric Nurse Practitioner (PMHNP) is an advanced practice registered nurse who specializes in mental health care. They are licensed healthcare professionals who can provide a wide range of services. These include assessing patients, making diagnoses, prescribing medications, and offering therapy and counseling. PMHNPs are authorized to prescribe psychiatric medications, such as antidepressants, antipsychotics, and mood stabilizers. They are experts in psychopharmacology and can develop medication plans that give you optimal results whilst minimizing side effects. Managing medication is a crucial aspect of mental health treatment, and PMHNPs play a pivotal role in ensuring its effectiveness. In addition, PMHNPs can provide psychotherapy and counseling services. They can offer various therapeutic approaches, including cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), and talk therapy.


Physical health issues that impair your quality of life can also impact your mental well-being. Did you know diet and exercise play a crucial role in how we feel? Our experienced nutritionists will help you create a personalized plan to help you think more clearly, improve your physical performance, and boost your overall health. Whether you face dietary challenges, struggle with your relationship with food, or need support for making healthier nutritional choices, our team is here to help you achieve your goals.

Medical professionals

At Happier Living a new client may meet with a therapist, nurse practitioner, medical professional, psychologist, or licensed clinical social worker. If you currently take medication and need to speak to a medical professional, let us know during the registration process and we will arrange this. If you are not currently taking medication and our clinical evaluation suggests that this would be the right course of action for you, we will arrange for you to meet with a medical professional to discuss this.

Medication and prescriptions
Will I be prescribed medication?

Meeting with a medical professional or nurse practitioner doesn't necessarily mean they will prescribe you medication. They may decide this is not necessary as part of your care plan. Psychotropic medication can help if you struggle to handle emotional stress, but it isn't a solution for all aspects of life.

How will I know if medication is right for me?

Every medication has the potential to either help, do nothing, or cause unintended negative side effects. If your medical practitioner suggests medication, you will need to consider whether this is the right course of action for you. If you do decide to go ahead with medication, this will need to be regularly evaluated to make sure it is helping you. Our medical professionals will only prescribe medication where necessary.

How do you help me manage my medication?

Controlled substances are regulated by the Drug Enforcement Agency (DEA). Prescriptions for Schedule II Controlled Substances such as stimulant medications, require in-person appointments, and no refills are allowed by the DEA. This requirement in the Ryan Haight Act is currently being waived through the end of 2024.

What is your medication refill policy?

Our medication refill policy is simple, straightforward, and prioritizes client health and safety. Medication issues are best addressed with a medical professional. If you wish to be given a prescription following a video-chat evaluation, under federal law you must have had an in-person appointment first for controlled substances. The Ryan Haight Act is still in effect however it has been paused until the end of 2024. Check with your pharmacy for available refills before requesting.

Insurance and benefits
How do I verify my co-pay?

Co-pays are determined by your insurance plan and they may change due to your deductible. We suggest that you check with your insurance carrier to ensure that your mental health benefits are covered.

Do you accept EAP benefits?

Yes, we do, as long as they are covered by your employer. It is very important that you inform us when you register if you plan to use these benefits so that we can verify them. EAP benefits are generally applicable for appointments with therapists and do not include nurse practitioners or medical professionals. If you are using these benefits, our team members will confirm that you are paired with the correct provider type.

How do I use my pharmacy benefits?

To use your pharmacy benefits, you will need to request a Prior Authorization (PA). PA is an intentional process by insurance companies to make obtaining medication through your benefits more challenging. Your doctor has already prescribed the medication, and it's available for immediate pickup. Without PA, your insurance may require direct payment, but it's your choice. Think of PA as a rebate. Complete the PA request form below to start the process, initiated by your clinician via www.CoverMyMeds.com upon form completion. The insurance decision takes days to weeks. The prescription is already available. Your insurance company runs the PA process, and your clinician can't expedite it. Complete the form in your Client Portal to begin the process promptly if needed.

Who can I speak to if I have any further questions?

You can submit a form on the contact us form below, call, or email us at scheduling@happierliving.com. We will respond within 24 hours. We have dedicated care concierge specialists who will handle all client requests, from questions to prior authorizations and medication refills. Each case is tracked and worked on until resolved, allowing our clinician team to focus on providing the best care.

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